Privacy Policy
Last updated: December 28, 2024
This privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website (www.northshipcouns.com), which will also be referred to in this document as “the Service”.
We use your personal data to provide and improve the Service. Please read this document carefully before submitting any personal information through our website. By accessing the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this privacy policy. If you do not consent to this, please do not access or use the Service.
As a company based in Singapore, North Ship Counselling is committed to implementing policies, practices, and processes to safeguard the collection, use, and disclosure of the personal data you provide us in compliance with the Singapore Personal Data Protection Act (PDPA) 2012.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Collecting and using your personal data
We collect two kinds of data: personal data and usage data.
Personal data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
First name and last name
Email address
Phone number
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Usage data
Usage data is collected automatically when using the Service.
Usage data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service using a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service using a mobile device.
About cookies
This website uses cookies, which are small files or pieces of text that download to a device when a visitor accesses a website or app, and similar technologies. For more information, please visit The cookies Squarespace uses.
Necessary and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you.
Analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Use of your personal data
We may use your personal data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service
To contact you, e.g. to respond to information submitted through a form on our website
We may share your personal information in the following situations:
With service providers: we may share your personal information with service providers to monitor and analyse the use of our Service
With your consent: we may disclose your personal information for other purposes with your consent
Retention of your personal data
We will retain your personal data only for as long as is necessary to fulfill the purposes set out in this privacy policy. We may need to retain certain information for longer periods in order to preserve records, resolve disputes, and comply with our legal obligations.
The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or when we are legally obligated to retain this data for longer time periods.
Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Processing of your personal data
Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. This means that your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By submitting your personal information on our website, you are agreeing to this processing of your personal information.
Disclosure of your personal data
Mergers and acquisitions
If the Service or our company is merged with or acquired by another company, your information will be one of the assets that is transferred to the new owner. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Law enforcement
Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The company may disclose your personal data if such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Deleting your personal data
You have the right to request that we correct or delete the personal information we have collected about you. Please contact hello@northshipcouns.com to exercise this right.
However, please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so (for example, to remain compliant with professional guidelines for counselling services). Also, please be aware that if you withdraw your consent for us to collect or process the required personal information, you may not be able to access or use the services for which your information was sought.
Security of your personal data
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information. However, given the inherent risks of electronic data storage and communication, we cannot guarantee absolute security of any information you transmit to us and you do so at your own risk.
Links to other websites
Our service may contain links to other websites that are not operated by us (e.g. our clinic management system, Carepatron). This privacy policy does not cover the privacy policy or practices of any third parties, including any third party operating any website or service that may be accessible via a link on our website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this privacy policy
We may update our privacy policy from time to time. When any changes are made, we will update the “last updated” date at the top of this privacy policy. Please visit our website periodically to note any changes.
Contact us
If you have any questions or concerns about this privacy policy, please contact us at hello@northshipcouns.com. We will address your concerns in accordance with the applicable law(s).